Booking Policy:
Confirmation of booking, either verbal or written, confirms the client’s acceptance of these terms and conditions. Once the Client has made a booking for a specific time and date, FM will not accept any other work from other clients for those times and dates. As a result, if a booking is subsequently cancelled or postponed, FM reserves the right to charge the client a cancellation fee according to the schedule to the right. A full working day consists of 8.5hrs including a lunch break - anything additional to this will be charged as overtime.
Cancellation Policy and Fees:
A booking is considered firm as from the date of confirmation (Verbal or written) and accordingly FM will, at her discretion, charge a fee for cancellation or postponement. This fee would normally be charged at the following rate: When a client cancels a booking within of any confirmed date, a fee of 50% of the booked time rate will be charged. When a client cancels styling within 2 days of any confirmed date, a fee of 100% of the booked time rate will be charged. In the event of the job being rescheduled at time of cancellation 50% of this fee will be credited to the invoice when the assignment is completed.